Privacy Policy

1. Introduction

NEEDA ("we," "us," or "our") operates the NEEDA platform available at getneeda.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using NEEDA, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of personal information:

• Account Information: First name, last name, email address, phone number, ZIP code, city, and state.
• Transaction Data: Booking history, rental dates, item descriptions, payment amounts, and related metadata.
• Device & Usage Data: Browser type, IP address, pages visited, search queries, and interaction logs.
• Location Data: General location (ZIP code, city) and, with your permission, precise GPS coordinates used to show nearby listings.
• Communications: Messages sent between users on the platform, and support messages sent to us.
• Photos & Media: Item photos uploaded to the platform.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your NEEDA account.
• Facilitate rental bookings and payments between users.
• Send transactional SMS and email notifications related to your account, bookings, and activity on the platform.
• Verify your identity and protect the security of the platform.
• Provide customer support and respond to inquiries.
• Improve our platform, analyze usage trends, and develop new features.
• Comply with applicable legal obligations.

4. SMS / Text Messaging

By providing your phone number and registering on NEEDA, you consent to receive transactional SMS messages related to your account, bookings, rental activity, and platform updates. Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to any SMS message. Reply HELP for assistance. Opting out will not affect your ability to use the platform, but you may miss important booking notifications.

5. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• Between Users: Necessary contact details (e.g., first name) are shared between renters and owners to facilitate transactions.
• Service Providers: We share data with third-party vendors (e.g., Stripe for payments, Twilio for SMS, Resend for email) who process data on our behalf under confidentiality agreements.
• Legal Compliance: We may disclose information when required by law, subpoena, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at help@getneeda.app. Certain data may be retained for legal or financial compliance purposes.

7. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), secure data storage, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal information.
• Opt out of SMS communications by replying STOP.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at help@getneeda.app.

9. Children's Privacy

NEEDA is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of NEEDA after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: