Terms and Conditions

1. Acceptance of Terms

By accessing or using the NEEDA platform ("Platform") at getneeda.app, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Platform. NEEDA reserves the right to update these Terms at any time. Continued use of the Platform after changes constitutes acceptance.

2. Eligibility

You must be at least 18 years of age to use NEEDA. By registering, you represent and warrant that you meet this requirement and that all information you provide is accurate and complete.

3. Platform Description

NEEDA is a peer-to-peer rental marketplace that connects individuals ("Owners") who wish to rent out items with individuals ("Borrowers") who wish to borrow them. NEEDA is not a party to the rental transaction itself but provides the Platform, payment processing, and communication tools to facilitate transactions between users.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify NEEDA immediately of any unauthorized use of your account at help@getneeda.app. NEEDA reserves the right to suspend or terminate accounts that violate these Terms.

5. Bookings and Rentals

• Owners list items at a rental price based on 50% of the item's market value for a 3-day period.
• Borrowers pay the listed price; NEEDA retains a 25% platform fee, and 75% goes to the Owner.
• Payments are authorized at booking and captured at confirmed pickup.
• Cancellations made before confirmed pickup will not be charged.
• Late returns incur a fee of 10% of the rental value per day. After 7 days of non-return, the Borrower may be charged the full replacement value of the item.
• All users agree to participate in good faith and return items in the condition they were received.

6. User Responsibilities

Owners must:

• Ensure listed items are safe, functional, and accurately described.
• Provide photos that reflect the item's current condition.
• Disclose any known defects or quirks.

Borrowers must:

• Return items by the agreed return date and in the same condition as received.
• Not use items for illegal purposes.
• Report any pre-existing damage within 1 hour of pickup.

7. Prohibited Activities

Users may not:

• List or rent illegal items or items they do not have the right to rent.
• Engage in fraud, misrepresentation, or deceptive practices.
• Circumvent NEEDA's payment system by transacting off-platform.
• Harass, threaten, or harm other users.
• Create multiple accounts to abuse promotions or policies.

8. SMS Communications

By registering on NEEDA and providing your phone number, you consent to receive transactional SMS messages from NEEDA related to your account, bookings, and activity on the Platform. Message frequency varies. Standard message and data rates may apply.

9. Payments and Fees

All payments are processed through Stripe. By using the payment features, you agree to Stripe's Terms of Service. NEEDA does not store full credit card numbers. The platform fee (25%) is deducted from the rental amount before the Owner's earnings are credited to their NEEDA wallet. Payouts to bank accounts are subject to Stripe's standard processing times.

10. Damage and Disputes

Owners may file a damage report within 24 hours of confirmed item return. NEEDA will review the claim and may facilitate resolution between the parties. NEEDA acts as a mediator only and is not liable for damage claims between users. Users are encouraged to document item condition at pickup and return.

11. Limitation of Liability

NEEDA provides the Platform on an "as is" and "as available" basis. To the fullest extent permitted by law, NEEDA disclaims all warranties and shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, rental transactions, or item condition. NEEDA's total liability to any user shall not exceed the amount paid by that user to NEEDA in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless NEEDA and its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including attorneys' fees) arising from your use of the Platform, violation of these Terms, or violation of any third-party rights.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved through binding arbitration, except where prohibited by law.

14. Termination

NEEDA reserves the right to suspend or permanently terminate any account at its discretion for violations of these Terms or for any conduct deemed harmful to users or the platform. Users may close their accounts at any time by contacting support.

15. Contact Information