FAQ

Frequently Asked Questions
How does NEEDA work?

NEEDA lets neighbors rent everyday tools and equipment locally. Owners list items, borrowers book them, and payments are handled securely in the app.

What happens if an item is returned late?

Late returns are charged a daily fee to encourage timely return. If an item is not returned after a defined period, it converts to a purchase at replacement value.

What if an item is damaged?

Borrowers are responsible for returning items in the same condition. Issues can be reported in the app and reviewed by our admin team.

How do I get paid?

After a rental is completed, your earnings are added to your NEEDA Wallet. You can transfer your balance to your bank account at any time. Bank transfers usually take 1–3 business days.

Do I need to be 18 to use NEEDA?

Yes. You must be at least 18 years old to create an account and use the app.

Do I need to install the app?

No. NEEDA works in your browser, but you can add it to your home screen for quicker access.

What items are not allowed on NEEDA?

Weapons of any kind are not allowed on NEEDA. This helps keep our community safe and welcoming for all users.

Still have questions? Contact Support